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Returns Policy

Effective Date: 09/03/2025

Last Updated: 09/03/2025

ProKombat.com Returns Policy

 

1. Introduction

At ProKombat.com, we strive to provide high-quality combat sports gear. If you are not completely satisfied with your purchase, you may return your item(s) in accordance with this Returns Policy.

This policy complies with UK consumer laws, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and UK GDPR.

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2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The return request is made within 14 days of receiving the order.

  • The item is unused, unworn, and in its original packaging.

  • All tags, labels, and accessories are intact.

  • The item is not exempt from returns (see Section 3 below).

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3. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products (e.g., custom-printed apparel).

  • Hygiene-sensitive items (e.g., mouthguards, groin protectors, compression wear, or socks if opened).

  • Gift cards and digital vouchers.

  • Items that have been damaged, altered, or used after delivery.

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4. How to Initiate a Return

Step 1: Contact Us

  • Email info@prokombat.com with your order number, item(s) to return, and reason for return.

  • We will confirm eligibility and provide return instructions.

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Step 2: Pack Your Item

  • Securely package the item in its original packaging.

  • Include the return authorization email inside the package.

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Step 3: Ship the Return

  • Use a tracked shipping service to send the item to our return address.

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

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5. Refunds & Processing

  • Once we receive and inspect the returned item, we will process your refund within 14 days.

  • Refunds will be issued to the original payment method.

  • If the item is damaged or does not meet return conditions, we may reject the refund or issue a partial refund.

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6. Exchanges

  • We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.

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7. Faulty or Incorrect Items

If you receive a faulty, defective, or incorrect item, contact us within 7 days of receipt:

  • We will arrange a free return label.

  • A full refund or replacement will be offered.

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8. Late or Missing Refunds

  • If your refund has not been processed after 14 days, please check with your bank or payment provider.

  • If the issue persists, contact us at info@prokombat.com.

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9. Contact Information

For any return-related inquiries, contact:

ProKombat.com Customer Support
Email: info@prokombat.com

End of Returns Policy

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